TEAM LEAD (HEALTH CARE)
Gratitude IncTEAM LEAD (HEALTH CARE)
Job Description
Key Skills
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Job title: Team Lead
Account: Healthcare
Work set up: 100% Onsite at Eastwood Quezon City
Work shift: US Business Hours
Salary: Negotiable
Start date: ASAP
Qualifications:
* 2nd year completed/College Graduate
* 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
* Not a job hopper
* Must not be a present or former employee of Wipro
Responsibilities:
* Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
* Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
* Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.
Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Final Interview: Operations
Pre-screening Notes:
* How many years of relevant experience do you have as a Team Lead?
* Do you have experience handling a healthcare account?
* Do you have Insurance background, claims processing, US benefits experience also?
* How much is your last drawn salary?
* How much is your salary expectation?
* Are you amenable to work onsite in QC with a US Business hours schedules?
* When are you available to start once hired?
Role
Medical Administrator
Timings
US-Type Shift (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Work from office
Process
Voice
Functional Area
Medical Professional / Healthcare Practitioner / Technician
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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