Team Lead
Gratitude IncTeam Lead
Job Description
Key Skills
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Account: Healthcare
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: US Business Hours
Start date: ASAP
Headcount: 2
Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper
Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.
Kindly answer these questions and send it as your comment while applying.
Pre-screening Notes:
• How many years of relevant experience do you have as a Team Lead?
• Do you have experience handling a healthcare account?
• Do you have Insurance background, claims processing, US benefits experience also?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a US Business hours schedules?
• When are you available to start once hired?
Role
Medical Administrator
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Medical Professional / Healthcare Practitioner / Technician
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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