Customer Service Executive
Gratitude IncCustomer Service Executive
Job Description
Key Skills
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CUSTOMER SERVICE REPRESENTATIVE
Job Code: 265511
Role: Team Member – Voice requirement - Mandarin Language
Band: BPO 3 (upto 8 LPA)
Location: Mumbai / Kolkata
CANDIDATE SHOULD HAVE EXPERIENCE AS A CUSTOMER SERVICE REPRESENTTIVE (ENG + MAND) FOR ATLEAST 2 YEARS
Job Description
Proficient in Mandarin Writing, Comprehension and Speaking skills as well and equivalent ability & capability in the English language as well; as this resource will be catering to the following channels of customer service:
1. Inbound Voice Queue
2. Email Queries received from the customer
3. Respond to the customer queries received in Mandarin (subject to the request from the customer to respond in Mandarin)
Role
Associate/Senior Associate -(NonTechnical)
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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