Pune - CSR Voice | US Voice - Mumbai
Gratitude IncPune - CSR Voice | US Voice - Mumbai
Job Description
Key Skills
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Job Title: Customer Service Associate – International Voice Process
Company: Tata Consultancy Services
Locations: Pune / Mumbai
Experience: 6 months+
Band: BPO 2
Salary: Up to ₹7 LPA
Shift: 24x7 (Aligned to US / UK / Australian business hours)
Work Mode: Work from Office
Job Summary:
TCS is hiring for an International Voice Customer Service role for Pune and Mumbai locations. This role is ideal for candidates with experience in international customer service environments and strong communication skills.
Key Responsibilities:
Handle customer service interactions via voice with excellent communication
Manage end-to-end service requests including activation, assurance, and billing
Update and maintain customer records, transactions, and complaints
Coordinate with internal and external teams for issue resolution
Ensure timely completion of tasks within assigned queues
Communicate with business units to gather required information
Process customer requests such as orders, provisioning, and post-activation support
Book appointments and dispatch equipment to customers
Maintain customer data privacy and compliance standards
Meet defined performance and quality benchmarks
Eligibility Criteria:
Minimum 6 months of experience in customer service (International Voice preferred)
Experience in domains like Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support
Graduate or Undergraduate (preferred)
Strong English communication with neutral accent
Good computer proficiency and data entry skills
Flexible for 24x7 shifts
Required Skills:
Excellent verbal and written communication
Strong customer handling and listening skills
Analytical and problem-solving abilities
Ability to multitask and work under pressure
Flexibility and adaptability to change
Important Note (Relocation):
If the candidate is not based in Pune or Mumbai, willingness to relocate to either location is mandatory.
Candidate Questionnaire:
Please fill out the questionnaire using the link below:
https://myglit.com/lateral/cref/e4f7feaec0
Important Note:
Filling out the questionnaire via the above link is mandatory to proceed with the application.
Only candidates meeting the eligibility criteria will be considered for further rounds.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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