Mortgage Lead Team

Gratitude Inc

302 Views

3 weeks ago

Mortgage Lead Team

8-10 Year(s)

Pune (Pune)

Job Description

Key Skills

Team Management mortgage experience 8 - 10 years of mortgage experience

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Job Description for Team Leader

Job Title: Mortgage Team Leader

Required: 2

Band: BPO3/4

Salary: 9 - 11 LPA

Shift: US shift time

Reporting To: Operations Manager – Mortgage Operations

Qualifications Minimum Bachelor’s degree (preferably in a Business/Finance/Accounting related field)

Job Description:

To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.

Typical Job Duties:

• Authorizing High value & sensitive customer payments

• Work Allocation & Tracking of completion

• SLA Tracking & Cut-off Tracking

• Periodic Volume Inflow Tracking

• Quality monitoring

• Monitoring of Daily checklist & Preparation of EOD report

• Be able to analyze and take appropriate decisions

• Be familiar with the required process documentation

• Be able to lead a team of 18 to 20 members

• Be willing to shoulder additional responsibilities on their own

• Have good working knowledge on Microsoft tools (Excel, Access)

• Coordinate with business and other internal units for any one-time tasks or projects

• Be well versed with risk assessment and audit documentation

• Proactively manage client expectation

• Coordinate with client vendors for normal BAU activities.

• Escalate / flag issues appropriately

Competencies/Skill set requirements

• In depth understanding Mortgage servicing across research services, account updates, payments & Payoffs, default management

• Good team & process management skills

• Good MS Excel skills

• General management skills

Preferred personal attributes

• Interpersonal effectiveness

• Result orientation

• Customer orientation

• Analytical thinking

• Self-motivated

Knowledge/Experience requisite

• 8 - 10 years of experience

• Team management experience.

**PAN and DOB are required to create an employee profile in the database.**

Role

Mortgages

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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