Customer Service Representative | E-Commerce Account

TDCX

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1 week ago

Customer Service Representative | E-Commerce Account

0-1 Year(s)

20 - 25 Thousand p.m

Manila (Ortigas)

Job Description

Key Skills

Customer Service Chat Support BPO industry BPO Call center International BPO BPO/ITES

17 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives.

Comprehensive medical, insurance, or social security coverage.

World-class workspaces.

Engaging activities and recognition programs.

Strong learning and development plans for your career growth.

Positive culture for you to #BeMore at work.

Easy to locate area with direct access to public transport.

Flexible working arrangements.

Be coached and mentored by experts in your field.

Join a global company, winner of hundreds of industry awards.

What is your mission?

As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

You are also required to perform these job functions:

Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty

Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client

Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

Who are we looking for?

At least High School Graduate

At least 3 months of Customer Service experience in the BPO industry

Fluent in English with excellent communication skills, both written and verbal

Able to solve problems by thinking analytically and creatively

Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues

Can work in Ortigas, Pasig City

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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