Telecommunications Customer Service Representative

Gratitude Inc

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1 week ago

Telecommunications Customer Service Representative

1-2 Year(s)

₱ 21 - ₱ 27.5K p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Adaptable Microsoft Office Proactive Excellent Communication Real-time Management CRM software Strong attention to detail, and organizational skills

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Salary Package: ₱21,000 – ₱27,500 per month

Additional Benefits: Performance-Based Bonus

Join one of the industry's leading telecommunications accounts! We are looking for experienced customer service professionals who are passionate about delivering exceptional customer support in a fast-paced call center environment.

Key Responsibilities

Handle inbound and/or outbound customer calls related to telecommunications products and services.

Troubleshoot customer concerns and provide timely, accurate, and effective resolutions.

Accurately document customer interactions and maintain detailed records using internal systems.

Meet or exceed key performance indicators (KPIs)

Qualifications

At least a Senior High School graduate.

Minimum of 6 months of BPO (Call Center) experience is required.

Excellent verbal and written communication skills.

Strong customer service, problem-solving, and interpersonal skills.

Basic computer proficiency and ability to navigate multiple systems simultaneously.

Willing to work onsite and on shifting schedules, including weekends and holidays.

Skills

Customer Service Excellence

Call Center Operations

Effective Communication

Active Listening

Problem Solving and Critical Thinking

Computer Literacy (MS Office and Internet Navigation)

Teamwork and Collaboration

Adaptability and Flexibility

Benefits

Salary Package: ₱21,000 – ₱27,500

Performance-Based Bonus

Career Growth Opportunities

Paid Training

Supportive and Dynamic Work Environment

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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