Japanese Bilingual Customer Support Specialist |Advertising Search Engine | Eastwood QC

Gratitude Inc

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2 days ago

Japanese Bilingual Customer Support Specialist |Advertising Search Engine | Eastwood QC

1-10 Year(s)

Manila

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Job Description

Key Skills

Japanese language Advertising Search Engines

57 candidate(s) have already applied for this Job. Apply now

Japanese Bilingual Customer Support Specialist | Voice Account | Eastwood, Quezon City

We are hiring Japanese Bilingual Customer Support Specialists to support a global Advertising Search Engine account. This is an excellent opportunity for professionals with Japanese language proficiency who are passionate about delivering exceptional customer service in an international BPO environment.

Key Responsibilities

Handle inbound and outbound customer interactions in Japanese and English.
Deliver excellent customer support through voice channels.
Resolve customer inquiries professionally while meeting quality and productivity targets.
Provide accurate information regarding products and services.
Document customer interactions using internal systems.
Ensure customer satisfaction through timely issue resolution.
Maintain compliance with company policies and quality standards.
Collaborate with internal teams to resolve customer concerns efficiently.

Required Qualifications

Native and Non-Native Japanese speakers are welcome.
Senior High School Graduate or High School Graduate (Old Curriculum).
Minimum 6 months of Japanese Voice Account or Business-Level Japanese Voice experience.
CEFR B1 English proficiency.
Aspiring Minds (AMCAT) pass is preferred.
JLPT N1 or JLPT N2 is preferred for non-native speakers.
Candidates with over 1 year of Japanese Voice experience may be considered even without JLPT certification.
Native Japanese speakers may apply without prior work experience.

Required Skills

Japanese Language
Customer Service
Voice Support
Call Center
Communication Skills
Problem Solving
Customer Experience
Active Listening
Time Management
Multitasking

Why Join?

Competitive salary package
Global Advertising Search Engine account
Career growth opportunities
International work environment
Continuous learning and development
Work with one of the leading global BPO organizations

Important Notes

Location: Eastwood, Quezon City
Work Setup: 100% Onsite
Shift: Shifting Schedule
Japanese Language proficiency is mandatory
Former Teleperformance (TP) employees are not eligible for rehire, whether directly or through a third party.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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