Sr Manager Process Improvement (Service Excellence)
Gratitude IncSr Manager Process Improvement (Service Excellence)
Job Description
Key Skills
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Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus
Qualifications:
LSS Greenbelt Certified- minimum
Experience in managing Telco and Media accounts
Process Improvement experience in BPO Setup is required
At least 5 years’ experience in a Process Improvement capacity
Minimum tenure of at least 2 years in last 2 organizations
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
**Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga**
Role
Any Other
Timings
Flexible (Contract To Hire)
Industry
Telecom / ISP
Work Mode
Work from office
Functional Area
Any Other
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