Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
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Account: Travel Sales
Work set up: 100% Onsite at Cebu City
Work shift: Night Shift
Salary: Up to 34K but open salary negotiation
Start date: ASAP
Headcount: 1
Location: cebu
Qualifications:
• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
• Not a job hopper
• Must not be a present or former employee of Wipro
Essential Hiring Skills
1.Ability to Mentor agents and give feedback of calls monitored
2.Act as a Subject Matter Specialist
3.Participate in teleconferences and meetings initiated by the customer
4.Take ownership of issues and escalations
5. Ability to plan, prioritize, organize and communicate with client
Initial Interview: HRI (Human Resource Interview)
Operations Interview: MS Teams
Role
Client Relationship Manager
Timings
Night Shift (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Functional Area
Sales / Business Development / Client Servicing
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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