Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job title: Quality Analyst
Account: Travel Sales
Work set up: 100% Onsite at Cebu City
Work shift: Night Shift
Salary: Up to 34K but open salary negotiation
Start date: ASAP
Qualifications:
• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
• Not a job hopper
• Must not be a present or former employee of Wipro
Essential Hiring Skills
1.Ability to Mentor agents and give feedback of calls monitored
2.Act as a Subject Matter Specialist
3.Participate in teleconferences and meetings initiated by the customer
4.Take ownership of issues and escalations
5. Ability to plan, prioritize, organize and communicate with client.
Role
Quality Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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