Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Work set up: 100% Onsite at Cebu City
Work shift: Night Shift
Salary: Up to 34K but open to salary negotiation
Start date: ASAP
Headcount: 1
Qualifications:
• 2 - 4 years of overall experience with 1-2 years of experience in providing quality monitoring feedback in the call centre sales domain
• Not a job hopper
• Must not be a present or former employee of Wipro
Essential Hiring Skills
1. Ability to mentor agents and give feedback on calls monitored
2. Act as a Subject Matter Specialist
3. Participate in teleconferences and meetings initiated by the customer
4. Take ownership of issues and escalations
5. Ability to plan, prioritize, organize, and communicate with the client
Role
QA Analyst
Timings
Night Shift (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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