Customer Experience Specialist - Retail Account CSR RAMP HIRING

Gratitude Inc

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2 hours ago

Customer Experience Specialist - Retail Account CSR RAMP HIRING

0-2 Year(s)

Cavite Calabarzon (Bacoor, General Trias, Imus)

Job Description

Key Skills

BPO Skills BPO Operations BPO Hiring BPO Call center Retail account

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Customer Experience Specialist – Retail Account

Job Description: As a Customer Experience Specialist, you will be the first point of contact for customers of a leading retail brand. You will handle inquiries, resolve issues, and ensure customers receive timely and effective support across multiple communication channels.

Responsibilities:

Deliver exceptional customer service through voice, chat, or email support.

Resolve order, delivery, payment, and account-related concerns.

Maintain accurate records of customer interactions.

Follow company policies and service procedures.

Contribute to team goals for customer satisfaction and performance.

Qualifications:

High school/ SHS Graduate/College Graduate with or without BPO experience.

Good English communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Experience in customer service or retail is an advantage but fresh graduates are welcome to apply.

Role

Customer Service Executive -Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Deborah Shofolabo

Recruiter - Gratitude Inc

NA, nigeria

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Iloilo, Philippines

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