Customer Service Executive

Gratitude Inc

180 Views

1 month ago

Customer Service Executive

2-10 Year(s)

5 - 8 Thousand p.m

Selangor (Klang)

Job Description

Key Skills

Customer Service Japanese language Japanese (read, write, & speak)

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Job Title: Customer Service Executive

Work Location: Ara Damansara Office (Onsite Only)

Employment Term: 2-year contract (renewable under Malaysian Work Permit)

About the Role

We are seeking Native Japanese speakers to join our growing Customer Service Team in Malaysia. This role involves managing customer service inquiries and complaints from Japanese customers through calls, emails, and chat. You will ensure high-quality service and customer satisfaction while working in a professional, multicultural environment.

This is an excellent opportunity for candidates residing in Malaysia or those willing to relocate with full relocation support.

Key Responsibilities

Handle customer inquiries and complaints in Japanese via phone, email, and chat.

Provide prompt, accurate, and courteous support to customers based in Japan.

Record, track, and follow up on cases to ensure timely resolution.

Collaborate with internal teams to resolve complex issues.

Maintain a strong understanding of company products, processes, and customer service standards.

Requirements

Language: Native-level proficiency in Japanese

Location: Must be residing in or willing to relocate to Malaysia

Work Schedule: Monday–Sunday, 24-hour rotational shifts (8 hours work + 1.5-hour break)

Day Off: 2 days off per week (may include weekends or replacement leave for Malaysian public holidays)

Experience: Customer service background preferred but not mandatory

Salary & Compensation

Basic Salary: RM8,000

KPI Bonus: Up to RM370

Shift Allowance: Up to RM1,200

Benefits

Leave Entitlements:
- Annual Leave: 12 days
- Sick Leave: 14 days
- Compassionate Leave: 3 days
- Replacement Leave for Malaysian public holidays

Insurance Coverage: Medical, dental, and life insurance (PM Care)

Additional Perks:
- Free commuter shuttle van service in Ara Damansara
- Onsite bank account opening assistance
- Free English lessons at the office
- Complimentary coffee machines available

Training

Duration: 1 month

Language: Conducted fully in Japanese

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

Other

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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