Team Leader for US (Banking Process)

Gratitude Inc

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8 hours ago

Team Leader for US (Banking Process)

1-5 Year(s)

Mumbai (goregoan)

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Job Description

Key Skills

Conflict resolution Leadership Performance Management people Management Team Handling SLA Requirements Workforce Management ms excel International BPO Strong Communication Skills (Verbal and Written)) KPI

8 candidate(s) have already applied for this Job. Apply now

Location: Goregaon East, Mumbai

Role: Team Leader – International Voice Process
Salary: ₹5 LPA – ₹5.5 LPA

Key Responsibilities:
• Maintain team discipline & manage absenteeism
• Drive team engagement and ensure staff retention
• Coordinate effectively between managers & team members
• Ensure service quality, accuracy & target achievement
• Lead team building and process implementation initiatives
• Mentor, coach, and provide performance feedback to agents
• Analyze dashboards, reports & team performance metrics
• Manage AHT, WFM, and SLA delivery
• Prepare rosters and manage shrinkage
• Conduct audits and share actionable feedback
• Submit timely operations reviews
• Use MS Excel for reporting and analysis

Eligibility Criteria:
• Minimum 1 year of Team Leader experience (on papers)
• Must have experience in International Voice Process
• Strong communication, leadership & analytical skills

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tanveer Saha

Recruiter - Gratitude Inc

NA, india

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