Team Lead Urgent

Gratitude Inc

51 Views

4 hours ago

Team Lead Urgent

1-10 Year(s)

Hyderabad

Quick Apply Apply

Job Description

Key Skills

Technical support Adobe suit Team Leader International voice Process

18 candidate(s) have already applied for this Job. Apply now

Team Lead Urgent

Location: Hyderabad

Band: BPO 3/4

Salary Range: 9 - 12 LPA

- Strong team handling experience

- Excellent verbal & written communication skills

- Experience in Technical support process (Must have)

- Experience using Adobe Products

- Strong knowledge of KPIs, SLAs, and performance management

- Comfortable with rotational/night shifts

**Please note the profiles need to mandatorily have SOME ADOBE PRODUCT HANDS ON EXPERIENCE**

Must‑Have Competencies

Minimum 1 Year Leadership Experience in International Technical Support (Voice & Chat) – At least 1 year of experience handling or leading international technical support teams across voice and chat channels, supporting global customers.

KPI & Performance Management – Strong command over operational metrics (FCR, QA, CSAT, productivity, shrinkage) with corrective action planning.

Sales & Revenue Mindset – Ability to drive cross‑sell/upsell conversations within a technical support environment.

B1/B2‑Level Voice Communication - Clear, confident, and structured communication with good grammar and pronunciation, able to handle customer escalations, agent coaching, and client discussions effectively.

Good to have Competencies.

Hands‑on Adobe Technical Support Knowledge – Strong understanding of Adobe products and workflows, with the ability to guide teams on troubleshooting, feature navigation, and escalations.

Stakeholder & Client Communication – Experience handling client connects, escalations, and performance reviews.

Process Improvement Orientation – Exposure to audits, RCA, action plans, and continuous improvement initiatives.

Strong People Leadership & Coaching – Proven experience coaching agents on technical depth, voice quality, CSAT, AHT, and sales/cross‑sell behaviors.

**PAN and DOB are required to create Profile for Database

Please Apply using this Link https://myglit.com/lateral/cref/f508be9266

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

70 - 95 Thousand p.m

Hyderabad, India

Details