Team Lead Help desk
Gratitude IncTeam Lead Help desk
Job Description
Key Skills
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Skill: Team Lead - Helpdesk
Salary Range: up to 9 LPA
Headcount: 1
Band: BPO3 (Team Lead)
Location: Bangalore – Thin Campus
Shift Timing: US Shift | 5:30 PM IST – 3:30 AM IST
Role Purpose
The Helpdesk Team Lead oversees HR helpdesk operations, ensuring service quality,
SLA compliance, and effective team performance.
Key Responsibilities
• Supervise daily helpdesk operations and manage escalations
• Monitor SLA performance, quality metrics, and productivity
• Coach and mentor team members
• Prepare operational dashboards and management reports
**PAN and DOB is required to create employee profile in the database**
**Graduation is compulsory**
Role
Any Other
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
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Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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