Customer Service Associate | US Process Banking & Cards
Gratitude IncCustomer Service Associate | US Process Banking & Cards
Job Description
Key Skills
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Job Title: Customer Service Associate – International Voice (Banking & Cards)
Location: Malad / Thane, Mumbai (Only local candidates eligible)
Hiring Grades: BPOZ, BPO1, BPO2, BPO3
Salary: Up to ₹6.25 LPA
Schedule: Any shift (majority night/midnight), weekends & staggered shifts possible
About the Role
We are seeking highly motivated Customer Service Associates to handle international voice support for our Banking & Cards process. You will be responsible for delivering exceptional customer service, meeting SLAs, and maintaining top performance across KPIs such as RSAT, AHT, and customer experience.
Key Responsibilities
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Handle daily customer interactions with zero downtime.
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Consistently meet or exceed individual and team SLAs.
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Focus on KPIs like RSAT, AHT, and customer experience.
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Stay updated on process changes and implement feedback effectively.
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Promote brand value through positive and professional interactions.
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Maintain 9 hours of productive on-call time per shift.
Skills Required
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Excellent communication skills.
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Strong team player with a positive attitude.
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Ability to implement feedback effectively.
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Strong domain knowledge preferred.
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Willingness to work in night/midnight shifts and weekends.
Eligibility Criteria
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Mandatory: Minimum 1 year international voice process experience as a call center agent.
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Must currently be working as a call center agent (No Team Leaders, QA, Managers, or non-BPO professionals).
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Must be a resident of Mumbai (Malad/Thane) – Outstation candidates will be rejected.
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No rehires from TCS.
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No significant employment gaps.
Educational & Experience Requirements
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Graduate & above → 9 months to 10 years relevant contact center experience.
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HSC (12th pass) → 18 months to 10 years relevant contact center experience.
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B.E./B.Tech → 3 years relevant contact center experience.
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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