Spanish CSR

Gratitude Inc

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5 days ago

Spanish CSR

1-7 Year(s)

Chennai, Bangalore, Mumbai

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Job Description

Key Skills

Customer Service Oracle spanish language BPO Voice Process BPO Recruitment Accounts Payable Spanish Bilingual Fluent in Spanish and English Spanish CSR

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Position Name: Spanish Customer Service
Location: Chennai, Mumbai or Bangalore
Band: BPO
Experience: 3-6 yrs required

Job Summary:
We are hiring candidates with Spanish language proficiency to support finance and accounting operations. The role involves handling emails in Spanish and English, supporting invoice processing and approvals, coordinating with Spanish-speaking clients, and resolving purchase order related issues while working closely with AP, AR, and R2R teams.

Key Responsibilities
- Work on received emails in Spanish and English and post invoices for approval
- Support AP, AR, and R2R remote migration process with Spanish-speaking clients
- Assist AP, AR, and R2R teams in obtaining required approvals to process invoices in Spanish
- Examine and resolve issues related to purchase orders in Spanish language by engaging with business stakeholders
- Translate, interpret, and handle queries from Spanish-speaking clients
- Provide support and assistance to clients in both Spanish and English communication

Required Skills
- AR and RTS Skills are not needed. Just preferred. So as long as candidate has Spanish Skills he should be processed
- B1 / B2 level proficiency in Spanish language
- Ability to translate, interpret, and handle inquiries for Spanish-speaking clients
- Good communication skills (oral and written)
- Exposure to MS Office

Good to Have
- Background in Finance and Accounting
- Knowledge of: Accounts Payable (AP), Accounts Receivable (AR), Record to Report (R2R), General Ledger, Journal Entry, Reconciliation, Fixed Assets
- Oracle exposure will be an added advantage

Preferred Candidate Profile
- Candidate with good Spanish communication and comprehension skills
- Comfortable supporting finance-related processes and documentation
- Able to coordinate with internal teams and stakeholders for approvals and issue resolution
- Prior finance/accounting process experience will be preferred

Note for Mumbai Location:
Spanish Customer Service only with Good Spanish and English skills. Finance knowledge etc is not needed

Mandatory Requirements
- B2 Spanish Language is required
- Graduation is compulsory
- If candidate is not from Bangalore or Chennai we need to confirm if he is ready to relocate specially to Bangalore as the vacancy in Bangalore is urgent

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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