RTR Finance Tower Lead
Job Description
Key Skills
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Role: RTR Finance Tower Lead
Experience: 10 years to 15 years
Location: TCS-Chennai
Band: BPO 5
Job Code: 396685
Shift Timing: 3:30 am to 1:30 pm
Education: Post Graduate in Accounting or Finance; CA/ CPA highly preferred
Must Have Skills: RTR, Team Leading
Good To have Skills: MS Excel, Good English Communication
Finance lead:
- Experience in managing the BPS team with 80 to 100+ team members
- Excellent leadership skills
- Being responsible for ensuring stakeholder expectations are being managed effectively, reviewing needs for business requirement changes, evaluating user satisfaction and managing overall demand and consumption
- Excellent written and verbal communication skills to facilitate business partnering
- Ability to manage and co-ordinate the performance of the obligation and acts as the primary contact for client executive management
- Drive transformation and continuous improvements to improve processes over and beyond contractual obligations
- Driving growth and revenue for the project
- Driving people retention
- Effectively manage conflict
- Ability to prioritise and manage multiple deadlines simultaneously
- Strong Knowledge of FP&A and RTR and working knowledge of PTP and OTC
- Excellent attention to detail
- Ability to analyse complex reports
- Adhere the internal compliance policy and guideline established by the management on their daily operational activities
- Manage transition
- Manage team morale and team efficiency
- Resolve strategic issues
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
Any Other
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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