Queue Manager

Gratitude Inc

664 Views

1 month ago

Queue Manager

1-10 Year(s)

10 - 20 Thousand p.m

Chennai

Quick Apply Apply

Job Description

Key Skills

Collaboration Workflow Adherence Services

142 candidate(s) have already applied for this Job. Apply now

Service: Workflow Adherence Services
24/7 Coverage: Yes
Minimum relevant experience: 1 year
Google product experience: Not required
Google certification: Not required

Responsibilities

Manage transfer of cases between teams and regions

Monitor dashboards and KPIs in real time

Coordinate workload balancing across queues and teams

Ensure SLA adherence through queue management

Analyze historical and real-time queue data

Generate reports on case volume, wait times, assignment efficiency

Give insights and recommendations on queue performance

Coordinate with team leads/members on assignments and queue issues

Support communication during peak periods or surges.

Skills

Case flow optimization

Dashboard/KPI monitoring

Reassigning cases and balancing workload

Handling high-volume case routing

Identifying bottlenecks quickly

Strong communication across teams/regions

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Melody Janine Aguete

Recruiter - Gratitude Inc

NA, philippines

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Spanish Language F&A Specialist | Chennai | Up to ₹12 LPA |

Gratitude Inc

1 - 8 Year(s)

spanish Speaking spanish reading spanish writing

70 - 100 Thousand p.m

Chennai, India

Details

Urgent! Senior Quality Manager for Customer Support MNC BPO/BPS Mumbai

Gratitude Inc

1 - 3 Year(s)

Operational Excellence black belt managing large / multiple payer accounts. US healthcare Payer functions

65 - 80 Thousand p.m

Chennai, India

Details

Customer Support Executive P2P for MNC BPO Jobs

Gratitude Inc

2 - 6 Year(s)

International BPO Excellent communication skills and fluency in English Excellent communication skills - written and verbal

60 - 75 Thousand p.m

Chennai, India

Details

Join a Market-Leading BPO | Customer Service Roles | Hyderabad

Gratitude Inc

1 - 10 Year(s)

Inbound BPO BPO Voice Process BPO industry

45 - 60 Thousand p.m

Hyderabad, India

Details

PTP Senior Accounts Manager @MNC BPO

Gratitude Inc

10 - 15 Year(s)

SAP Accounts Payable Essential to have ERP system hands on experience, preferably in SAP SAP & ServiceNow

150 - 180 Thousand p.m

Pune, India

Details

OHL 407218 Team Lead-Supply Chain Management

Gratitude Inc

6 - 8 Year(s)

Understanding of Supply Chain Operations in Inventory Management, Procurement, Vendor Management Sales Order Management Customer Focus Good SCM domain knowledge

Confidential

Bombuflat, India

Details

Senior Financial Reporting Analyst - IFRS & Regulatory Reporting

Gratitude Inc

8 - 12 Year(s)

Time Management Stakeholder Management Strong Communication Skills (Verbal and Written))

90 - 140 Thousand p.m

Pune, India

Details

“French Fluency = ₹10 LPA Opportunity! Are You In?”

Gratitude Inc

6 - 15 Year(s)

French Language French and English speaker French expert with very good knowledge in accounting and AR (Cash app, billing and helpdesk)

70 - 100 Thousand p.m

Mumbai, India

Details

Team Member - Portuguese language Expert

Gratitude Inc

2 - 8 Year(s)

good communication skills Portuguese SAP Ariba & SNOW proficiency

55 - 70 Thousand p.m

Bangalore, India

Details

HR RECRUITER (IT & NON-IT) MALE | REMOTE III

Gratitude Inc

0 - 1 Year(s)

IT Recruitment Recruitment

10 - 15 Thousand p.m

Delhi, India

Details