Lean Practitioner | Lean Six Sigma | Utilities Transformation | Process Improvement | Kolkata

Gratitude Inc

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2 days ago

Lean Practitioner | Lean Six Sigma | Utilities Transformation | Process Improvement | Kolkata

8-10 Year(s)

Kolkata

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Job Description

Key Skills

Business Transformation Operational Excellence Process Excellence Skills Lean Six Sigma Certified continuous improvement

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Job Title : Lean Practitioner

Job Description :

We are looking for an experienced Lean Practitioner to lead transformation and continuous improvement initiatives across Utilities operations. The ideal candidate will have strong expertise in Lean Six Sigma, Process Excellence, Operational Transformation, Business Process Improvement, and Change Management within the BPO or Utilities domain.

This role is responsible for identifying process improvement opportunities, driving operational efficiency, reducing costs, improving customer experience, and delivering measurable business outcomes through Lean methodologies, automation, and data-driven decision-making.

Location: Kolkata
Experience: 8–10 Years

Key Responsibilities

Drive end-to-end Lean transformation initiatives across Utilities operations including Customer Service, Billing, Metering, Collections, and Back Office.
Identify opportunities for process optimization, FTE reduction, productivity improvement, and cost savings.
Conduct process diagnostics using Lean tools such as SIPOC, Value Stream Mapping (VSM), Process Mapping, and Time & Motion Studies.
Lead Lean Six Sigma projects using DMAIC, Kaizen, and Continuous Improvement methodologies.
Collaborate with cross-functional teams to implement automation, digital transformation, RPA, AI, and process optimization initiatives.
Improve operational KPIs including Productivity, Quality, AHT, CSAT, NPS, Compliance, and Efficiency.
Build transformation roadmaps and maintain continuous improvement pipelines.
Facilitate Kaizen workshops, brainstorming sessions, and process improvement forums.
Establish governance frameworks to monitor benefits realization and sustain improvements.
Support leadership and clients through business reviews, QBRs, operational reporting, and transformation insights.

Required Qualifications

Bachelor's degree in Engineering, Business Administration, Commerce, Operations Management, or a related discipline.
8–10 years of experience in Lean, Process Excellence, Business Transformation, Continuous Improvement, or Operational Excellence roles.
Experience in BPO, Shared Services, Utilities, Customer Operations, Billing, Retail, or Collections processes.
Lean Six Sigma Green Belt or Black Belt certification is preferred.

Required Skills

Lean Six Sigma
Process Excellence
Continuous Improvement
Business Transformation
Operational Excellence
Lean Methodologies
DMAIC
Kaizen
Value Stream Mapping (VSM)
SIPOC
Process Mapping
Business Process Re-engineering (BPR)
Root Cause Analysis (RCA)
Process Optimization
Operational Analytics

Preferred Skills

Lean Six Sigma Green Belt or Black Belt Certification.
Experience in Utilities, Energy, Power, Water, or Gas operations.
Exposure to automation and AI-led transformation initiatives.
Strong presentation and client-facing skills.
Experience managing enterprise-wide transformation projects.

Why Join Us?

Work on large-scale Utilities transformation projects.
Lead strategic process improvement initiatives.
Opportunity to drive digital transformation and automation.
Competitive compensation and career growth.
Exposure to global stakeholders and business leadership.

Important Notes

Lean Six Sigma certification is highly preferred.
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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