Customer Service Executive Pune/ Mumbai
Gratitude IncCustomer Service Executive Pune/ Mumbai
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Location: PuneShift: 24x7 (Aligned to Australian Business Hours)Job SummaryWe are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.Key Responsibilities* Handle inbound and outbound customer interactions with professionalism and clarity* Manage end-to-end service activation and assurance processes* Process customer requests including orders, provisioning, billing, and post-activation support* Maintain accurate records of customer interactions, transactions, and complaints* Coordinate with internal and external teams for timely issue resolution* Communicate effectively with business units to gather necessary information for order processing* Ensure adherence to compliance, quality standards, and process guidelines* Escalate unresolved issues or dependencies to appropriate teams* Schedule customer appointments and manage service timelines* Arrange dispatch of equipment where required* Maintain strict confidentiality and protect customer data* Meet defined performance metrics and customer service benchmarksEligibility Criteria* Minimum 6 months of experience in customer service (voice preferred)* Experience in Telecom or Technical Services domain is preferred* Graduate or undergraduate candidates can apply* Strong English communication skills with a neutral accent* Proficiency in Windows applications and data entry* Willingness to work in a 24x7 environmentRequired Skills* Excellent verbal and written communication skills* Strong customer handling and listening abilities* Analytical and problem-solving skills* Good understanding of process and operational workflows* Ability to multitask in a fast-paced environment* Adaptability and resilience under pressure* Logical thinking and solution-oriented approach
Role
Customer Service Analyst
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Financial Data Analyst | Portuguese language Expert
Gratitude Inc2 - 8 Year(s)
Confidential
Mumbai, India
1 - 10 Year(s)
25 - 55 Thousand p.m
Mumbai, India
Record to Report Process Lead. /SME
Gratitude Inc5 - 10 Year(s)
Confidential
Chennai, India
AR French Analyst
Gratitude Inc5 - 8 Year(s)
Confidential
Mumbai, India
Queue Manager
Gratitude Inc1 - 10 Year(s)
10 - 20 Thousand p.m
Chennai, India
3 - 5 Year(s)
Confidential
Bangalore, India
3 - 5 Year(s)
Confidential
Bangalore, India
customer service International BPO Job - Mumbai
Gratitude Inc1 - 10 Year(s)
30 - 50 Thousand p.m
Mumbai, India
Technical Support Associate – Service Desk
Gratitude Inc1 - 2 Year(s)
Confidential
Indore, India
SME Technical Support Hyderabad
Gratitude Inc2 - 4 Year(s)
60 - 75 Thousand p.m
Hyderabad, India