Associate – Domain Utilities

Gratitude Inc

14 Views

1 day ago

Associate – Domain Utilities

1-5 Year(s)

₹ 50 - ₹ 58 Thousand p.m

Kolkata

Quick Apply Apply

Job Description

Key Skills

Back office Operations Customer Service Documentation Geographic information system (GIS) Quality assurance Time Management Analytical Skills Stakeholder Management Communication Skills Process Improvement customer support Data Management MS Word world geography Confidentiality MIS Reporting, Data Analysis & Business Presentation Skills (Excel, PPT Utilities domain (Retail / Collections / Billing preferred) Expertise in Utility Domain

3 candidate(s) have already applied for this Job. Apply now

Job Title: Associate – Domain Utilities

Location: Kolkata

Experience: 1–5 Years

Employment Type: Full-Time

Salary: Up to ₹7 LPA

Band: BPO 1/2

Shift: Flexible / Rotational Shift

Role Overview

TCS is hiring an Associate – Domain Utilities to support back-office operations within the Utilities domain. The role involves handling UK customer operations, maintaining data accuracy, preparing reports, coordinating with stakeholders, and ensuring timely delivery of operational tasks while adhering to quality standards.

Key Responsibilities

Perform back-office operations and process execution.
Ensure accuracy and timely completion of daily tasks.
Handle UK customer-related operations.
Build and maintain relationships with internal and client stakeholders.
Prepare operational and management reports.
Maintain quality standards and process compliance.
Handle confidential information professionally.
Respond to emails and operational queries promptly.
Support continuous process improvement initiatives.

Required Skills & Qualifications

1–5 years of experience in the Utilities domain.
Graduate in Geography / GIS (Hons).
Experience handling UK customers.
Stakeholder Management.
Excellent communication skills.
MS Excel, Word, and PowerPoint.
Reporting & Documentation.
Strong attention to detail.
Ability to manage confidential information.

Preferred Skills

Utilities Domain Knowledge
Back Office Operations
Data Analysis
MIS Reporting
Customer Support
Process Compliance
Analytical Skills
Time Management
Team Collaboration
Quality Assurance

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Graduate in Geography / GIS (Hons) is preferred.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/266673d886

Role

Customer Service Analyst

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Real Estate Sourcing Specialist

Gratitude Inc

2 - 7 Year(s)

Stakeholder Management procurement

₹ 65 - ₹ 75 Thousand p.m

Hyderabad, India

Details

Legal Operations Specialist – US Client Support

Gratitude Inc

5 - 10 Year(s)

Documentation Contract Management Strong knowledge of US litigation procedures, FRCP, and eDiscovery obligations.

Confidential

Bangalore, India

Details

HR Helpdesk Agent

Gratitude Inc

1 - 6 Year(s)

Problem Solving Remedy HR systems and tools.

₹ 50 - ₹ 60 Thousand p.m

Bangalore, India

Details

CSA voice -Hyderabad

Gratitude Inc

1 - 17 Year(s)

Analytical Skills BPO Voice Process BPO Operations

₹ 50 - ₹ 55 Thousand p.m

Hyderabad, India

Details

International HR Services Team Lead- Mumbai

Gratitude Inc

7 - 11 Year(s)

Critical Thinking Documentation Python

₹ 75 - ₹ 90 Thousand p.m

Mumbai, India

Details

URGENT!! Six Sigma Black Belt - Payroll Process Improvement

Gratitude Inc

5 - 8 Year(s)

Data Analysis Analytical Skills Six sigma belt

₹ 10 - ₹ 15 Thousand p.m

Chennai, India

Details

Talent Services Analyst

Gratitude Inc

4 - 6 Year(s)

HR operations – Query management | Email management |Leaves Management | Learning and Dev administration and likes HR ops Oracle HCM or Equivalent HCM Experience is added advantage International WFA experience and global employee data management and HRBP and HR operations

₹ 85 - ₹ 95 Thousand p.m

Mumbai, India

Details

Buyer (Strategic sourcing and Procurement) Hyderabad

Gratitude Inc

4 - 9 Year(s)

Strong communication and interpersonal skills Proficiency in English; Good communication skills both written and spoken Strong attention to detail, and organizational skills

₹ 90 - ₹ 100 Thousand p.m

Hyderabad, India

Details

Join a Leading BPO – Customer Service Roles Open (Up to ₹7,00,000 PA)

Gratitude Inc

1 - 9 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₹ 40 - ₹ 55 Thousand p.m

Pune, India

Details

Customer service representative -Airlines Account -Gurugam

Gratitude Inc

1 - 5 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₹ 30 - ₹ 35 Thousand p.m

Gurugram, India

Details