TSR / Agent – Tech Support
Gratitude IncTSR / Agent – Tech Support
Job Description
Key Skills
12 candidate(s) have already applied for this Job. Apply now
Hiring: TSR / Agent – Tech Support
Locations: Chennai & Indore
Experience: 6 Months – 2 Years
Grade: BPOS 1 / 2 / 3
Notice Period: Up to 30 Days Only
About the Role
We are looking for Tech Support professionals to join our team. You will handle customer queries through phone, email and chat, troubleshoot technical issues, manage support cases and deliver an excellent customer experience.
What You’ll Do
- Handle customer support via Voice, Email & Chat
- Diagnose and resolve technical issues
- Track cases and follow support processes
- Troubleshoot issues using SOPs and knowledge bases
- Meet SLA/SLO and quality targets
- Provide clear and effective solutions to customers
⭐ What We’re Looking For
- 6 months–2 years of experience in Technical Support / Service Desk / IT Support
- Good verbal and written communication
- Typing speed of 60–80 WPM
- Hands-on troubleshooting experience
- Knowledge of ticketing tools and basic ITIL
- Strong analytical and problem-solving skills
- Comfortable working in a customer-facing support environment
Google Workspace Knowledge
Experience with Google Workspace products such as Gmail, Calendar, Drive, Meet, Docs, Sheets and Slides is preferred.
Certification: Google Workspace Administrator Certification is MANDATORY before Go Live.
Good to Have
Experience in Infrastructure, Storage or Service Desk support.
Quick Eligibility Check
Notice period must be 30 days or less.
Interested? Apply now and complete the questionnaire below:
Questionnaire: https://myglit.com/lateral/cref/4877ce3fb3
Please mention your preferred location – Chennai or Indore – while applying.
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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