SuccessFactors & HRO Team Lead
Gratitude IncSuccessFactors & HRO Team Lead
Job Description
Key Skills
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Job Title: SuccessFactors & HRO Team Lead
Location: Mumbai
Experience: 5–8 Years
Employment Type: Full-Time
Salary: Up to ₹9 LPA
Band: BPO 3
Role Overview
TCS is hiring a SuccessFactors & HRO Team Lead to lead HR Operations and SAP SuccessFactors support activities. The role involves managing Employee Central, L2 support, SAP–SuccessFactors integration, HR process transitions, payroll support, reporting, stakeholder management, and continuous process improvement while ensuring SLA compliance and operational excellence.
Key Responsibilities
Lead HR Operations and SAP SuccessFactors support activities.
Manage L2 support issues related to SAP SuccessFactors and SAP replication.
Troubleshoot SAP–SuccessFactors integration and replication issues.
Support Employee Central and employee lifecycle management.
Manage process transitions, knowledge transfer, and stabilization activities.
Prepare process maps, SIPOC documents, RCA reports, and escalation trackers.
Perform Root Cause Analysis (RCA) and implement corrective actions.
Handle escalations and ensure timely issue resolution.
Generate SAP and SuccessFactors reports and dashboards.
Coordinate with HR, Payroll, IT, and Business stakeholders.
Support payroll validation and HR data management.
Drive continuous improvement initiatives and ensure SLA compliance.
Required Skills & Qualifications
5–8 years of HR Operations experience.
SAP SuccessFactors Employee Central.
HR Operations.
Employee Central.
L2 Support.
SAP–SuccessFactors Integration.
SAP Reporting.
Process Transition.
Payroll Operations.
Process Mapping.
SIPOC.
Root Cause Analysis (RCA).
Escalation Management.
Stakeholder Management.
Strong analytical and communication skills.
Preferred Skills
SAP SuccessFactors Employee Central Certification
HR Shared Services
HRIS
Payroll Validation
HR Systems Integration
Continuous Improvement
Dashboard Reporting
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/0ae1382ffd
Role
Human Resources Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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