HR Operations Team Lead

Gratitude Inc

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2 days ago

HR Operations Team Lead

7-10 Year(s)

₹ 60 - ₹ 1 Lacs p.m

Bangalore

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Job Description

Key Skills

Management information system (MIS) Microsoft Excel Problem Solving Quality Control Reporting Performance Management Stakeholder Management workday people Management Team Management Service Delivery Ops Process Improvement client management Invoice processing HR operations Strong English Communication Skills Total Rewards Good exposure in to escalation management ServiceNow (SNOW) Quality Assurance, SLA Adherence & Compliance Management HR Operations / HR Shared Services Darwin (Optional) Workday, and ServiceNow is (mandatory)

9 candidate(s) have already applied for this Job. Apply now

Hiring: HR Operations Team Lead | Bangalore

Experience: 7–10 Years
CTC: Up to ₹12 LPA
Band: BPO 4

Role Highlights:
• Lead & manage a team of 15+ resources
• Manage global HR Operations / Shared Services
• Oversee Benefits, Total Rewards, Invoice Processing & Global Mobility
• Handle client relationships, escalations & stakeholder communication
• Drive performance management, quality, compliance & process improvements
• Prepare service delivery updates and reports

Must Have:
• 7–10 years in HR Operations / Shared Services
• International geography experience
• ServiceNow or similar ticketing tools
• Workday, Darwin & ServiceNow exposure
• Strong HR process, compliance & documentation knowledge
• Excellent English communication & stakeholder management
• Strong analytical, problem-solving & leadership skills
• Willingness to work 24x7/US shifts

Ex-TCS employees are not eligible.

Apply here: https://myglit.com/lateral/cref/01dd153644
PAN & DOB required for profile creation.

Role

Operations Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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