HR Helpdesk Agent - Tier 1- Bangalore

Gratitude Inc

191 Views

1 week ago

HR Helpdesk Agent - Tier 1- Bangalore

1-6 Year(s)

₹ 60 - ₹ 70 Thousand p.m

Bangalore (Bangalore)

Quick Apply Apply

Job Description

Key Skills

Detail oriented BPO Voice Process SLA Requirements Communication Skills BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center International BPO BPO/ITES bpo Effective management of SLAs & KPIs SLA compliance Strong knowledge of KPIs, SLAs, and performance management Telephony tools e.g. Avaya

33 candidate(s) have already applied for this Job. Apply now

Tata Consultancy Services | HR Helpdesk Agent - Tier 1

Location: Bangalore OR Mumbai, India | *Work Setup: Onsite | Shift: 24x7 Rotational, US Night Shifts Mostly

Job Type:Full-time

Band:BPO 1/2/3

Experience: 1–6 Years

Job ID: 413923 - Bengaluru | 406291 - Mumbai Salary: Up to 9 LPA

Role Overview

Handle Tier 1 HR Helpdesk queries via voice for client employees, managers, vendors, and third parties. Support topics across HR Policies, Employee Data, Payroll, Benefits, L&D, and T&A. Focus on first-time closure, accuracy, and SLA adherence.

Key Responsibilities

- Query Management:Manage Tier 1 HR queries per SOPs and knowledge base. Provide HR Helpdesk support for Employees, Line Managers, Vendors, and 3rd parties

- Documentation & Compliance: Log all call details with proper notes in ticketing tools like ServiceNow/Remedy. Ensure strict adherence to data privacy processes

- Quality & Improvement:* Maintain and improve quality by following standards and guidelines. Recommend process improvements for better service delivery

Must-Have Skills & Qualifications

- Experience: International Voice Process experience – Mandatory. US Voice Process experience – Preferred. Domestic Voice Process – Not eligible

- Domain:International HR Helpdesk experience – Preferred. Good understanding of HR systems and case management tools like ServiceNow, Remedy

- Technical: Graduate in any discipline. Basic MS Office knowledge. Typing speed: 30 WPM with 100% accuracy. Understanding of Telephony tools e.g., Avaya. Understanding of SLAs

- Behavioral: Excellent verbal & written communication. Strong probing, problem-solving, and decision-making skills. Customer service orientation. Logical, detail-oriented, with learning agility

Working Conditions

24x7 rotational shifts – Mostly US Night Shifts. 5 days Work from Office is mandatory. No remote working option.

Role

Collections Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

3+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₹ 60 - ₹ 75 Thousand p.m

Thane, India

Details