HR Delivery Lead – L&D (German Language B2.2+)
Gratitude IncHR Delivery Lead – L&D (German Language B2.2+)
Job Description
Key Skills
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HR Delivery Lead – L&D (German Language B2.2+)
Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA
Job Overview
We are looking for an experienced HR Delivery Lead – L&D with strong expertise in Learning & Development operations, HR Shared Services, and global HR service delivery.
The candidate must have German language proficiency at B2.2/C1 level or above, along with experience in BPS Service Operations / Service Management reporting, contract management, and SLA/KPI reporting.
The role involves leading global HR delivery operations, driving L&D transformation, managing senior client stakeholders, and ensuring operational, financial, and service delivery excellence.
Must-Have Requirements
German language proficiency at B2.2/C1 level or above.
Experience in BPS Service Operations / Service Management reporting.
Strong experience in contract management and SLA/KPI reporting.
16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services.
Experience leading large-scale, multi-location and multicultural global delivery teams.
Key Responsibilities
Delivery Leadership
Lead end-to-end HR Shared Services delivery across global Hire-to-Retire (H2R) processes.
Ensure achievement of service levels, operational targets, quality standards, and customer satisfaction.
Establish robust governance frameworks to drive operational excellence and accountability.
Learning & Development Leadership
Lead global Learning & Development operations and service delivery.
Drive capability development, training readiness, and talent development initiatives.
Ensure L&D services meet agreed SLAs, KPIs, quality standards, and customer requirements.
Identify opportunities to improve learning processes, employee experience, and operational efficiency.
Customer & Stakeholder Management
Act as the primary delivery leader for customer engagements.
Build strong relationships with client stakeholders and position the organization as a strategic HR transformation partner.
Lead governance reviews, performance reporting, business insights, and continuous improvement discussions.
Manage executive-level communication, presentations, negotiations, and stakeholder interactions.
Transformation & Technology
Drive HR transformation, service modernization, process standardization, and operational excellence.
Develop and execute strategies involving Automation, Analytics, AI, RPA, and Agentic AI.
Leverage HR technology platforms including Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD.
Drive process simplification, standardization, digitization, and cognitive HR operations.
Workforce & Talent Leadership
Own workforce planning, staffing strategy, capability development, succession planning, and talent management.
Ensure timely onboarding, training, and readiness of delivery teams.
Lead multi-location and multicultural teams effectively.
Financial & Commercial Accountability
Manage account-level financial performance, revenue realization, margins, productivity, and cost optimization.
Identify opportunities for account expansion, service transformation, and value creation.
Risk, Compliance & Governance
Ensure compliance with customer contractual commitments, SLAs, governance standards, audit requirements, data privacy regulations, and HR policies.
Identify and mitigate operational risks.
Drive continuous process and control improvements.
Required Skills & Experience
16–18 years of relevant professional experience.
German language proficiency at B2.2/C1 or above.
Strong experience in Learning & Development Operations.
Experience in HR Outsourcing (HRO), HR Shared Services, or Global Business Services.
Strong knowledge of Hire-to-Retire (H2R) processes.
Experience in Service Delivery Management, SLA/KPI Management, Contract Management, and Service Management Reporting.
Strong client management and stakeholder management skills.
Excellent verbal, written, presentation, and negotiation skills.
Strong analytical, problem-solving, risk management, and decision-making abilities.
Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD is preferred.
Exposure to HR Analytics, Automation, AI, RPA, and Agentic AI is preferred.
HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred.
Domain Skills
HR Outsourcing (HRO)
HR Shared Services
Global Hire-to-Retire Operations
Learning & Development Operations
HR Service Delivery Transformation
Global Delivery Management
Talent Development
Workforce Administration
Employee Lifecycle Management
Talent Acquisition and Onboarding
Talent Management
Performance Management
Payroll and Compensation
HR Governance, Risk & Compliance
Service Delivery Excellence
Operational Governance
Business Process Re-engineering
Process Standardization
Automation and Analytics
AI and Agentic AI
Global HCM Platforms
Customer Experience and Employee Experience
Important Information
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Salary: Up to ₹20 LPA, depending on experience and suitability.
Candidate Questionnaire
Please complete the questionnaire before submitting your application:
Questionnaire Link: https://myglit.com/lateral/cref/9ec602f1d6
Role
Human Resources Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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