Head of Operations / Delivery Head – UK Mortgage

Gratitude Inc

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1 day ago

Head of Operations / Delivery Head – UK Mortgage

18-25 Year(s)

₹ 2.5 - ₹ 4.17 Lacs p.m

Mumbai, Hyderabad, Delhi

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Job Description

Key Skills

Automation Business Continuity Change management Performance Management Financial Management Stakeholder Management Capacity Planning Operational Excellence Mortgage Underwriting Workforce Management Operations Management Data analytics Service Delivery Manager Resource Planning risk management, Lean Six Sigma Certified Compliances Delivery Management banking operations Strategic Planning Transition Management revenue management , communication and negotiation skills Client Relationship Management Experience in UK Mortgage Operations, Banking/BFSI Operations

7 candidate(s) have already applied for this Job. Apply now

Job Title: Head of Operations / Delivery Head – UK Mortgage

Location: Mumbai (Preferred) / PAN India

Experience: 18–25 Years

Employment Type: Full-Time

Salary: Up to ₹50 LPA (Based on experience and interview performance)

Band: BPO 8

Shift: UK Business Hours / Flexible

Role Overview

TCS is hiring a Head of Operations / Delivery Head – UK Mortgage to lead and scale a large UK Mortgage delivery function within the Banking & Financial Services domain. The role involves complete ownership of service delivery, client governance, operational excellence, financial performance, compliance, workforce planning, and transformation initiatives while managing an operation of approximately 1,000 employees across multiple locations.

Key Responsibilities

Lead end-to-end UK Mortgage operations across multiple locations.
Manage a workforce of approximately 1,000 employees through multiple leadership levels.
Own delivery KPIs including SLA, quality, productivity, TAT, accuracy, and customer experience.
Build and manage senior client relationships and governance.
Lead client reviews, operational governance, and strategic discussions.
Ensure compliance with UK Mortgage regulations and internal controls.
Manage operational risk, audits, business continuity, and regulatory compliance.
Drive automation, Lean, Six Sigma, and continuous improvement initiatives.
Oversee workforce planning, capacity management, hiring forecasts, attrition, and succession planning.
Manage budgets, revenue, profitability, billing, and cost optimization.
Support business transitions, migrations, and account expansion.
Develop future leaders and foster a high-performance culture.

Required Skills & Qualifications

18–25 years of Banking/BPO/Financial Services experience.
Mandatory experience in UK Mortgage Operations.
Delivery Head / Operations Head / Business Unit Head experience.
Managing large operations (approximately 1,000 employees).
Client Governance & Stakeholder Management.
Service Delivery Management.
UK Mortgage Lifecycle.
Risk & Compliance Management.
Financial & P&L Management.
Workforce Planning.
Operational Excellence.
Transformation & Automation.

Preferred Skills

Lean Six Sigma
Business Transformation
Process Migration
Capacity Planning
Revenue & Cost Management
Change Management
Leadership Development
Mortgage Servicing
Banking Operations
Strategic Planning

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Candidates must have mandatory UK Mortgage Operations experience.

Candidates should be willing to travel or relocate across India based on business requirements.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/e90007b605

Role

Operations Manager

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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