Group Lead – Employee Benefits Operations

Gratitude Inc

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2 hours ago

Group Lead – Employee Benefits Operations

10-15 Year(s)

₹ 1.3 - ₹ 1.33 Lacs p.m

Pune

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Job Description

Key Skills

Bachelor’s degree in commerce, Accounting, or Finance Commerce Graduate with good understanding of Finance and Accounting (F&A), CA (Inter), Qualified C.A.

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Role: Group Lead – Employee Benefits Operations
Location: Pune
Experience: 10 to 12 Years
Band: BPO 5
Salary: up to 17 LPA
Job code: 433870
Shift: 9 AM - 6 PM IST

Key Responsibilities:
• Spearhead the Employee Benefits Line of business
• Review claims processed by the team for correctness and completeness
• Serve as SPOC for stakeholders addressing inquiries and providing updates
• Guide the team of processors and oversee their performance
• Analyze claims to identify trends, detect potential frauds and areas of Improvements
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met
• To have Finance & Accounting background (AP/AR)

Work Experience:
~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims
25-40 resource (3 -4 Years minimum as a Manager)

Domain:
Accounts Payable/Accounts Receivable Reconciliation
Employee Travel Claims Processing, Reimbursement for India Market

Skills and Qualification:
• Commerce Graduate
minimum education Qualification as CA Inter passed.
• Strong Communication skills
• Analytical and Problem solving bent of mind
• Able to work under pressure to meet timelines
• Able to effectively collaborate
• Customer Centric behavior

Technical Experience
• Experience in MS Office, MS Excel, SAP

Ex Employees can't apply
PAN and DOB are required for profile creation

Role

Employee Relations Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

Human Resources

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Mary Iniakpaniko

Recruiter - Gratitude Inc

NA, nigeria

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