Customer Service Executive- International Voice_Hyderabad
Gratitude IncCustomer Service Executive- International Voice_Hyderabad
Job Description
Key Skills
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Job Title: International Voice – Technical Support & Sales
Location: Hyderabad
Experience: International Voice Process experience mandatory
Joining: Immediate Joiners only
Education: Graduation mandatory
Shift: Rotational shifts, including night shifts – non-negotiable
Work Mode: Work from Office
Key Responsibilities
Handle international customer queries through voice and chat and provide first-call resolution.
Deliver excellent customer service while meeting sales and customer-retention objectives.
Troubleshoot issues related to SaaS/software products, subscriptions, billing, refunds, invoices and account access.
Assist customers with login, password recovery, account verification and device-limit issues.
Support software download, installation, activation and deployment across Windows, iOS, Android and MacOS.
Guide customers on plan features, upgrades, downgrades, add-ons and license usage.
Identify and drive cross-sell, upsell and retention opportunities based on customer requirements.
Diagnose technical issues through effective questioning and root-cause analysis.
Document customer interactions accurately in CRM and follow up on open cases within 24 hours.
Handle complex and undocumented issues using troubleshooting techniques and available resources.
Maintain operational and sales KPIs while following defined processes.
Report recurring issues, customer feedback and feature requests to supervisors.
Stay updated on software products, features and technical knowledge.
Mandatory Requirements
Graduate candidate.
International voice process experience is mandatory.
Excellent English communication skills.
English proficiency of B2 or higher; C1 is preferred.
Immediate joiner only.
Hyderabad work location.
Salary expectation within ₹7 LPA.
Willingness to work rotational shifts, including night shifts.
Experience in upselling/cross-selling in a customer service environment.
Good to Have
Minimum 1 year of troubleshooting experience across Windows, iOS, Android and MacOS.
SaaS/software technical support experience.
International customer handling experience.
Strong analytical, diagnostic and problem-solving skills.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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