BPO Operations Supervisor /Team Lead

Gratitude Inc

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6 hours ago

BPO Operations Supervisor /Team Lead

4-8 Year(s)

₹ 70 - ₹ 75 Thousand p.m

Nagpur

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Job Description

Key Skills

Leadership Supervisor Skills Process Improvement

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Role: Lead Finance Analyst (OTC)
Location: Nagpur
Experience: 4-8 yrs
Band: BPO 3
Salary: up to 9 LPA
Job code: 430730

REQUIREMENTS
Finance/Commerce graduate with at least 4 years of experience in OTC / F&A operations
Strong communication skills – Verbal and written
Good understanding of Cash Applications, Billing, Reconciliations, Bad Debt Management
Analytical thinking and Result oriented approach with Client/stakeholder
management skills, Has the ability to drive the team, team collaboration, capacity to train the team.
Capability to work under time pressure in a dynamic environment
Good Knowledge of MS Office – Excel, Word and PowerPoint to articulate Monthly / Quarterly
MIS reporting
Ability to adhere to a strong control environment
A good team player
Ability to drive efficiencies and process improvements
Ability to be agile and cross -train effectively
Flexible in Shifts, Working from Nagpur Location

RESPONSIBILITIES
Good oral and written communication skills in English - with all internal and external Stakeholders
Clear and concise responses to queries and escalations
Ensure SOP's are accurately documented, updated and adhered to
An analytical mind - follows a process, understands why they are performing the tasks, spots errors and will offer up ways to improve quality
Problem solver who has a growth mindset
Good attention to detail
Strong Excel skills (eg Pivot tables, Vlookups...)
Understands the implications of deadlines (at month end and project based)

DOMAIN
Travel, Transport and Hospitality (TTH)

EDUCATION
Bachelor's/Master’s in Commerce, BBA,BCCA,MBA

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Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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Mary Iniakpaniko

Recruiter - Gratitude Inc

NA, nigeria

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