IT Service Desk in a Top BPO

TATA Consultancy Services

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4 days ago

IT Service Desk in a Top BPO

1-10 Year(s)

25 - 50 Thousand p.m

Manila (Taguig)

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Job Description

Key Skills

Technical Support IT SERVICE DESK

58 candidate(s) have already applied for this Job. Apply now

YEARS OF RELATED EXPERIENCE: Must have at least 2 years to 4 years of IT Service Desk
BPO EXPERIENCE: 1 YEAR
INDUSTRY | DOMAIN EXPERIENCE: Retail, Hospitality, Healthcare
WORK SET UP: Onsite in BGC Taguig
WORK SCHEDULE: Night shift
SALARY PACKAGE: P20K TO P45K
MANDATORY REQUIREMENTS:
READY TO SUBMIT DIPLOMA | TOR, SSS HISTORY OF EMPLOYMENT
NO TOR, NO DIPLOMA = NO HIRING PROCESS

Recruitment Drive Schedule: Every Tuesday, Wednesday and Thursday, 3PM-5PM

*** KINDLY READ THE QUALIFICATIONS

DUTIES & RESPONSIBILITIES

Essential Responsibilities and Duties

Qualifications

RECRUITMENT PROCESS:

Provides First and second-line investigation and diagnosis
Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per Service desk procedures
Communicates with client regarding incident progress
Ensures tickets are always updated until issues are resolved
Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
Resolving technical issues quickly and efficiently
Installing and configuring necessary software and meeting end-user needs
Escalating any serious problems to relevant departments and teams
Ensuring optimal network performance
Performing system updates, tests, and maintenance to avoid service interruptions
Monitoring and reporting service desk tickets
Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
Producing user manuals and guidance for end-users
Creates/maintains documentation on Back Desk
Special events coverage
Local network support and/or assists centralized Network team
Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
User account creation/deletion and file permissions
Laptop / Desktop Backup management and maintenance
Assist all Joiners, Movers and Leavers tasks in the respective site
Involved in Stock and Asset Management activities and coordinate with Stock Management

Bachelor’s Degree or completed at least 2 years in college with no back subjects,
Associate Graduate, College Graduate
At least 2-5 years of relevant ITSD experience is required

One year BPO experience
Experience in resolving tickets
Ability to work independently and take initiative
Strong communication skills, both written and oral
Maintains strong attention to detail in high-pressure situations
Willingness to work flexible hours when needed
Immediate joiners are preferred
Updated resume is required

Validation
Screening Interview with CV Reviewers
Virtual Initial interview with the client
2 to 3 more rounds of interview, including a technical interview

Job Type: Full-time

Application Question(s):

Location:

Are you ready to work as IT Service Desk with Salary upto 45k?
Are you ready to work in TCS. This is work on site
Have you completed atleast 2 years in College

Taguig (Preferred)

Work Location: In person

Role

Customer Service Executive -Technical

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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