Workforce Scheduler (WFM Scheduler)
Gratitude IncWorkforce Scheduler (WFM Scheduler)
Job Description
Key Skills
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URGENT HIRING – Workforce Scheduler (WFM Scheduler)
We're looking for qualified candidates to fill the following openings:
Location:
• Makati (Alphaland) – 1 Opening
• Davao – 1 Opening
Work Setup:
• Onsite
• Shifting Schedule
Salary:
• ₱27,000/month
Job Overview
The Workforce Scheduler is responsible for creating and managing employee schedules that align staffing requirements with forecasted business demand while ensuring operational efficiency.
Key Responsibilities
Develop and maintain employee schedules based on forecasts.
Manage shift bids, schedule adjustments, and schedule updates.
Ensure optimal staffing coverage while maintaining cost efficiency.
Coordinate closely with operations and support teams.
Qualifications
At least 1 year of Workforce Management (WFM) Scheduling experience.
Intermediate to advanced Microsoft Excel skills.
Knowledge of forecasting and capacity planning.
Strong attention to detail and excellent organisational skills.
Important: Former Teleperformance employees are not eligible for this opportunity, whether applying directly or through a third party.
Interested? Send your updated CV today! Shortlisting is ongoing, and positions will be filled as soon as suitable candidates are identified.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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