WFM Team Lead | Urgent_Davao

Gratitude Inc

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1 hour ago

WFM Team Lead | Urgent_Davao

1-5 Year(s)

Davao

Job Description

Key Skills

WFM System WFM tools Team Leader Team Management Team Leading WFM planner BPO Skills BPO industry

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for WFM Team Lead | Urgent

Description / Requirements

Job Title: WFM Team Lead

Work Setup & Schedule: Onsite/Shifting

Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions

•Drie team performance, coaching, and development

•Partner with Operations on workforce strategies

•Analyze trends and implement process improvements

Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

•Strong leadership and stakeholder management skills

•Advanced Excel and reporting skills

•Experience in end-to-end WFM functions

Submit your application through the link below with your updated resume and answer the pre-screening questions:

https://myglit.com/myglit/philippines/lateral_hiring/bd192aa0e4

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.

Benefits:

Health insurance

On-site parking

Opportunities for promotion

Promotion to permanent employee

APPLY NOW!

Best Regards,

Gratitude Recruiting Team

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Elona Maristela

Recruiter - Gratitude Inc

NA, philippines

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