The Operations Supervisor

Gratitude Inc

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1 day ago

The Operations Supervisor

2-3 Year(s)

Davao

Job Description

Key Skills

Operations Supervisor BPO Skills telco Telco Sales

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Job Title: Operations Supervisor

Work Location / Setup: Onsite, Davao and Makati

Shift Schedule: GY

***Note: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.***

Job Description:

The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:

Remote Customer Service:

Providing support via phone, online chat, or text.

Handling a high volume of low-complexity inquiries.

Analyzing and resolving lower-volume, higher-complexity inquiries.

Distribution Center Customer Service:

Acting as liaison between customers, production, and distribution departments for specific orders.

Providing technical and non-technical support in walk-in service centers.

Responsibilities:

Executes specialized projects and activities according to set principles.

Generates and manages own workload with minimal instructions.

Supervises less experienced professionals, ensuring quality and accountability.

Improves day-to-day activities and processes within the team.

Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.

Typically manages a team of Individual Contributor co-workers.

Required Skills:

Comprehensive knowledge of the discipline and operational best practices.

Ability to lead, supervise, and improve team processes.

Non-Negotiable Requirements:

With BPO Telco/Telco Sales background but no specific number of months or years of experience

With at least 2 years and above of BPO operations supervisor /team leader experience.

Role

Shift Operations Manager

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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