WFM Software Administrator

Gratitude Inc

515 Views

2 days ago

WFM Software Administrator

1-4 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Pasay City)

Job Description

Key Skills

Microsoft Excel Scheduling Advance Excel workforce administration

2 candidate(s) have already applied for this Job. Apply now

We are looking for a WFM pro to handle system administration and workforce planning for a top-tier cruise line account!

The Role: You will oversee staffing, scheduling, forecasting, and reporting. You’ll also help implement system upgrades and ensure smooth contact center operations.

The Requirements:

At least 1-2 years in Workforce Management (Scheduling/Forecasting).
Must know WFM software (Verint, IEX, Aspect, or Genesys).
Strong Excel skills (pivot tables, VLOOKUP).
BPO experience is a plus, but BPO newbies with WFM experience are welcome!
Must be willing to work onsite in MOA

Responsibilities:

Administer WFM tools and resolve system-related operational issues.
Analyze workforce data to identify efficiency gaps.
Support the team with staffing models and adherence reports.
Assist in system implementations and training.

Benefits

Salary: ₱32,000 + 20% ND + ₱1,000 Allowance

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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