Training & Quality manager (IT as a service)
Gratitude IncTraining & Quality manager (IT as a service)
Job Description
Key Skills
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We are seeking an experienced Training & Quality Manager (IT as a Service) to lead the training function for a Digital and Technical Helpdesk program. In this role, you will design and deliver engaging training programs, manage a team of trainers, identify skill gaps, and drive continuous learning initiatives. You will collaborate with stakeholders to align training with business goals, oversee curriculum quality, track training effectiveness, and coach employees to improve performance. The ideal candidate has strong experience in BPO Learning & Development, training management, SQL, APIs, SaaS or IT Helpdesk environments, and digital advertising support, with the ability to lead high-performing teams in a fast-paced technical environment.
Role
Training Manager
Timings
Day Shift (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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