Quality Assurance Analyst
Gratitude IncQuality Assurance Analyst
Job Description
Key Skills
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Hiring: Quality Assurance Analyst | Digital Advertisement (AdTech)
Are you a data-savvy QA Analyst with strong SQL skills and experience debugging APIs? A premier digital advertising support operation is looking for a technical Quality Assurance Analyst to oversee high-complexity support validation, data integrity, and API integration auditing.
Important Note: Former employees of Teleperformance are not eligible for rehire for this role, either directly or through a third party.
Package: ₱80,000 – ₱85,000
Location: Onsite | McKinley, Taguig
Shift: To Be Determined (TBD)
The Role & Scope
As a Helpdesk Customer Support Quality Analyst (Scope 1 and 2), you won’t just audit customer service tone—you will dive deep into backend data and integration health. Your core duties include:
Technical QA Auditing: Systematically evaluate live chats, emails, and tickets involving API failures, tracking discrepancies, and SDK issues.
SQL-Based Analytics: Write complex SQL queries (joins, window functions, CTEs) to validate data pipelines, conversion event integrity, and report accuracy.
API Validation: Audit request/response payloads in JSON and XML using tools like Postman or Charles Proxy to catch schema violations or malformed fields.
Attribution & Conversion Tracking: Perform end-to-end validation of pixel-based, server-side (CAPI), and hybrid tracking systems to confirm data deduplication and ROAS metrics.
Calibration & Coaching: Lead calibration sessions and deliver data-backed, technical feedback to agents and specialists to close knowledge gaps.
What We Are Looking For:
Education: Bachelor’s degree in Computer Science, Software Engineering, IT, or equivalent hands-on AdTech experience.
Experience: 2–4 years of experience in backend product support, ad tech engineering support, technical integrations, or a technical QA role within a BPO/SaaS environment.
SQL Proficiency: Strong to expert-level SQL skills (aggregations, CTEs, optimization).
AdTech Knowledge: Working knowledge of Meta Business Suite, Google Ads, or TikTok for Business, including pixel setups and attribution models.
How to Apply:
To apply, please send your updated resume and include your answers to the following pre-screening questions in your message:
Years of Technical Support / Technical QA experience in BPO:
Years of experience in Digital Advertising/AdTech platforms:
SQL Proficiency Level (Basic/Intermediate/Expert):
Do you have experience with APIs, JSON/XML, and Postman?
Current/Last Drawn Salary & Expected Salary:
Notice Period / Availability to start:
Are you amenable to working onsite in McKinley and on shifting schedules?
Have you ever worked for Teleperformance? (Yes/No):
Role
QA Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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