Team Leader

Gratitude Inc

9 Views

6 hours ago

Team Leader

2-3 Year(s)

50 - 65 Thousand p.m

Manila (Taguig)
(Base Location for WFH)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Leadership Customer Management coaching skills Strong Decision-Making skills

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Job Title: Team Leader

Industry/Domain: Utilities, Telecom, Insurance, Banking & Financial Services

Shift: Night shift and Day-shift

Work Set-up: Full on-site in BGC, Taguig City

Salary range: 50k-65k

Experience range: 2-8 years

Start date: ASAP

Interview Process: Virtual

Headcount: 10

Job Summary:

The Contact Center Team Leader is responsible for leading, coaching, and managing

a team of voice and chat customer service associates.

Required Qualifications

 Bachelor’s degree or equivalent work experience

 At least 2 years of contact center experience, with 2 years in a Team Leader or supervisory role

 Experience supporting energy utilities, utilities, Telecom, Insurance, Banking & Financial Services

 Proven experience managing voice and chat customer service teams

 Strong working knowledge of contact center KPIs and performance management

Skills and Competencies:

 Strong leadership, coaching, and people management skills

 Customer-focused mindset with strong problem-solving and decision-making

abilities

 Ability to manage escalations calmly and professionally

 Data-driven approach with strong analytical and reporting skills

 Ability to thrive in a fast-paced, 24/7 operational environment

Others:

• Should not be a job hopper who only works for less than a year per company

• Must have the mandated documents, such as a TOR and a diploma, to qualify

• Should have no previous or recent application with TCS, nor be a former employee of TCS

PRE-SCREENING QUESTIONS:

1. How many years of Team Leader or Supervisory experience do you have in a BPO setting?

2. What domains or LOBs were you able to handle?

3. How much is your last drawn salary and expected salary?

4. Do you have your TOR and Diploma on hand?

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Miracle Macaulay

Recruiter - Gratitude Inc

NA, nigeria

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