Training Manager

Gratitude Inc

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1 day ago

Training Manager

1-3 Year(s)

80 - 100 Thousand p.m

Manila (Pasay City, Taguig)

Job Description

Key Skills

BPO Travel Account Training Manager Expedia

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Account: Travel| Expedia
Work Location: MOA & McKinley
Work Setup & Schedule: Onsite/Night Shift
Salary: 80,000 - 110,000

Job description :

Training & Development work includes developing training curriculum/materials,
selecting appropriate delivery mechanisms, delivering training, and monitoring training
effectiveness for the general workforce and for targeted discipline/technical areas:
 Discipline/Technical Training
 Discipline-specific professional and process/tool knowledge training (e.g.,
Finance function training on external accounting standards and internal financial
systems/control processes)
 Discipline-specific competency training (e.g., Influence and Negotiation training
for Sales Representatives) Non-Technical Training
 Training in general workplace standards, processes, and tools (e.g., Supervisor
Training, Employee Time Entry, Email, etc.)
 Training in general skills and competencies (e.g., Verbal & Written
Communications, Time Management Skills, Basic Spreadsheet/Document
Creation skills, etc.)
 Training on leadership and management development May develop training
curriculum/materials.
 May select and/or oversee vendors to develop training content or conduct
training.
Experienced Specialist in one specialized discipline as well as having a thorough
understanding of related disciplines. Will most often be a driving force behind the
development of new solutions for programs, complex projects, processes or activities.
Serves as final decision/opinion maker in the area, coaches, mentors and trains others
in the area of expertise.
Ensures the implementation of short to medium term activities within the business area
OR support sub-function in the context of the strategy for the department. Ensures
appropriate policies, processes & standards are developed and implemented to support
short to medium term tactical direction. Leads a team of Specialists, sometimes with
several hierarchical levels, with full employee lifecycle responsibility.

Non-Negotiable Requirements:
Minimum of 6 months relevant experience as a Training Manager.
Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.
Experience with IGT, WNS, or Foundever is highly preferred.
BPO experience is a must

Role

Training Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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