RETAIL CUSTOMER SUPPORT REPRESENTATIVE
Gratitude IncRETAIL CUSTOMER SUPPORT REPRESENTATIVE
Job Description
Key Skills
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Retail Customer Support Representative
Job Description: We are looking for customer-focused individuals to join our Retail Customer Support team. In this role, you will assist customers with inquiries about products, orders, returns, payments, and account concerns. You will provide excellent service through phone, chat, or email while ensuring every customer has a positive experience.
Responsibilities:
Respond to customer inquiries professionally and efficiently.
Assist with order tracking, returns, exchanges, and refunds.
Resolve customer concerns while meeting quality standards.
Document customer interactions accurately.
Meet productivity and customer satisfaction targets.
Qualifications:
High school graduate or equivalent.
Strong communication and problem-solving skills.
Basic computer proficiency.
Customer service experience is an advantage but not required.
Role
Customer Service Executive -Technical
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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