Workforce Management Executive

Gratitude Inc

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4 hours ago

Workforce Management Executive

3-5 Year(s)

40 - 45 Thousand p.m

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

WFM tools At least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEX

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Job title: Workforce Management Executive

Work set up: Cebu Business Park

Work shift: Midshift

Salary: up to 42k package

Experience: 3-5 years

Start date: ASAPWork

Headcount: 1

Qualifications:

• College Graduate

• 3-5+ years experience as WFM or RTA

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required

• Excellent verbal & written communication & presentation skills

• Good Interpersonal & people management skills with good problem solving approach

• Expert knowledge in Forecasting & Scheduling

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• WFM Tool Competency (Verint, Genesysy etc..)

RTA/ MIS Experience is advantageous

• Can work with minimal supervision and has initiative

• Not a job hopper

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Cyna

Technical Assessment: Onsite

L1 interview: Onsite

L2 interview: Onsite

Pre-screening Notes:

• How many years of relevant experience you have as WFM or RTA?

• Do you have knowledge in computer i.e., MS-Office, Above average MS Excel?

• Are you knowledgable using WFM tools such as Verint, Genesysy?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in Cebu with a mid shift schedules?

• When are you available to start once hired?

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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Cebu Central Visayas, Philippines

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