Quality Manager – Travel Account

Gratitude Inc

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5 hours ago

Quality Manager – Travel Account

2-5 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Travel Accounts Monitors and evaluates the quality of inbound and/or outbound telephone calls Expedia Quality Manager.

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Location: Clark

Work Setup: Onsite
Shift: Night Shift
Salary: PHP 80,000–110,000
Account: Travel / Quality Assurance

The Opportunity

We’re looking for an experienced Quality Manager with strong BPO and Quality Assurance expertise to lead quality operations for a travel account.

What You’ll Do

Lead and manage Quality Assurance operations across voice and non-voice channels.
Monitor and evaluate calls, emails and chats against quality standards.
Drive call monitoring, audits, scorecards, coaching and feedback.
Analyse quality trends and prepare performance reports for management.
Coach, mentor and develop QA specialists to improve performance.
Identify quality gaps and implement corrective and process improvement initiatives.
Develop and implement QA

Interested? Send your updated CV.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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