Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job title: Quality Analyst
Account: Travel Sales
Work set up: 100% Onsite at Cebu City
Work shift: Night Shift
Salary: Up to 34K but open salary negotiation
Start date: ASAP
Qualifications:
• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
• Not a job hopper
Essential Hiring Skills
1.Ability to Mentor agents and give feedback of calls monitored
2.Act as a Subject Matter Specialist
3.Participate in teleconferences and meetings initiated by the customer
4.Take ownership of issues and escalations
5. Ability to plan, prioritize, organize and communicate with client
Pre-screening Notes:
1. How many years of relevant experience with providing quality monitoring feedbacks in call centre sales domain?
2. Rate your proficiency in Taking ownership of issues and escalations, from 1 to 10, 10 is the highest.
3. Do you have Ability to Mentor agents and give feedback of calls monitored?
4. How much is your last drawn salary?
5. How much is your salary expectation?
6. Are you amenable to work onsite in Cebu with a Night shift schedule?
7. When are you available to start once hired?
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Quality Assistant Manager
Gratitude Inc3 - 7 Year(s)
60 - 70 Thousand p.m
Cebu Central Visayas, Philippines
Snowflakes Data Engineers
Gratitude Inc2 - 30 Year(s)
60 - 150 Thousand p.m
Cebu Central Visayas, Philippines
EXL CEBU -CSR INSURANCE account
Gratitude Inc1 - 18 Year(s)
20 - 30 Thousand p.m
Cebu Central Visayas, Philippines
Customer Service Associate - Accenture Cebu
Gratitude Inc1 - 4 Year(s)
15 - 25 Thousand p.m
Cebu Central Visayas, Philippines
0 - 10 Year(s)
20 - 35 Thousand p.m
Cebu Central Visayas, Philippines
BPO Customer Support (Retail) in Cebu Location
Gratitude Inc0 - 10 Year(s)
15 - 30 Thousand p.m
Cebu Central Visayas, Philippines
Trainer
Gratitude Inc1 - 2 Year(s)
30 - 35 Thousand p.m
Cebu Central Visayas, Philippines
SAP BTP Integration Suite - CPI Developer
Gratitude Inc2 - 3 Year(s)
Confidential
Cebu Central Visayas, Philippines
Assistant Manager - Quality
Gratitude Inc5 - 8 Year(s)
60 - 70 Thousand p.m
Cebu Central Visayas, Philippines
0 - 1 Year(s)
25 - 35 Thousand p.m
Cebu Central Visayas, Philippines