Assistant Manager - Quality

Gratitude Inc

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6 days ago

Assistant Manager - Quality

5-8 Year(s)

60 - 70 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

Care and Health Services Quality assurance Call centre Operations Healthcare account Healthcare Operation BPO call centre Service quality manager Healthcare domain Minimum 2 years leadership role in BPO Healthcare Team Lead - Quality Call Center experience

1 candidate(s) have already applied for this Job. Apply now

Job title: Assistant Manager - Quality

Location: On-site at Cebu IT Park

Work Timing: Shifting

Salary: 60,000 – 70,000 basic / 2,000 allowance

Target start date: Immediately/Asap

Educational/Professional Qualifications:

● A bachelor's degree in any four-year course is required

● Minimum of 5-7 years of progressive experience in a contact centre environment.

● Must have experience in the Healthcare Industry for at least 12 months

● At least 3-4 years of experience in a leadership role overseeing Quality Assurance and/or Training functions within a contact centre.

● Demonstrated experience leading and managing a team of direct reports.

● Proven track record of designing, implementing, and managing successful quality

and training programs.

● Experience with various contact centre technologies (CRM, ACD, WFM, Quality

Monitoring, LMS).

● Willing to work on-site in Cebu IT Park

● No active application with the client

Required Skills:

1. Strategic Thinking: Ability to develop and execute long-term strategies that align with business objectives.

2. Exceptional Leadership: Proven ability to lead, motivate, and develop a diverse team.

3. Advanced Analytical Skills: Expert-level ability to interpret complex data, identify trends, and derive actionable insights.

4. Superior Communication: Outstanding verbal, written, and presentation skills, with the ability to influence and communicate effectively at all levels of the organisation.

5. Problem-Solving: Strong critical thinking and complex problem-solving abilities.

6. Change Management: Experience leading and managing organisational change initiatives.

7. Project Management: Strong organisational and project management skills, with the ability to manage multiple priorities simultaneously.

8. Adaptability & Resilience: Ability to thrive in a fast-paced, high-pressure environment and lead through ambiguity.

9. Technology Savvy: Proficient in Microsoft Office Suite (advanced Excel and PowerPoint) and adept at leveraging various software and platforms.

10. Customer-Centric Advocate: A passionate advocate for customer experience, driving quality and training initiatives that directly impact customer satisfaction.

Competencies that will be assessed:

1. Quality Tools/Technical Skills

2. Training Needs Analysis

3. Problem Solving and Systems Thinking

4. Leadership Abilities

Roles and Responsibilities:

I. Team Leadership & Development (30%):

II. Quality Assurance Oversight (35%):

III. Training and Development Oversight (35%):

Please share this job with your network. Thank you.

Role

Quality Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

David Abulu

Recruiter - Gratitude Inc

NA, nigeria

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Cebu Central Visayas, Philippines

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