Customer Support Representative (BPO) in Taguig

Gratitude Inc

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20 hours ago

Customer Support Representative (BPO) in Taguig

0-10 Year(s)

15 - 30 Thousand p.m

Manila (Eastwood quezon city, Pasay City, Taguig, Mandaluyong, Bridgetown quezon City)

Job Description

Key Skills

BPO Recruiter Inbound BPO BPO Voice Process BPO Operations BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO Finance BPO call centre BPO Insurance BPO Experience Finance bpo BPO Experience is a must BPO Health Process BPO Healthcare. BPO/ IT Atleast 1 year BPO Customer Service

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Healthcare Customer Support Representative (BPO)

Location: Quezon City, Taguig (Work from Office/Flexible Shifts)
Employment Type: Full-Time

‍ About the Role

We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members — delivering world-class service, resolving inquiries, and ensuring a smooth support experience.

Key Responsibilities

Handle inbound/outbound customer support calls, emails, and chats related to healthcare services.
Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks.
Provide accurate information regarding procedures, coverage, and healthcare policies.
Document customer interactions clearly in CRM systems.
Escalate complex issues to supervisors when necessary.
Maintain HIPAA/privacy standards and confidentiality of medical information.

Skills & Qualifications

Excellent communication (English) — verbal and written.
Customer-first mindset with strong problem solving skills.
Prior experience in healthcare support or BPO environment is preferred.
Comfortable working in shifts (rotational, weekends/holidays).
Basic computer & CRM proficiency.
Ability to handle sensitive and emotional conversations with empathy.

Preferred (but not mandatory)

Knowledge of healthcare terminology, insurance processes, EMR/EHR tools.
Multilingual capabilities (e.g., English, Spanish).

What We Offer

Competitive salary and performance incentives.
Health benefits and paid time off.
Continuous training & opportunities for career growth.
Supportive team culture.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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