CUSTOMER SERVICE REPRESENTATIVES (CSR)
Gratitude IncCUSTOMER SERVICE REPRESENTATIVES (CSR)
Job Description
Key Skills
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We are currently looking for motivated and customer-focused individuals to join our growing BPO team. If you have strong communication skills and a passion for delivering excellent customer service, this is your opportunity to build a rewarding career in the BPO industry.
Job Responsibilities:
Handle inbound and outbound customer inquiries professionally
Provide accurate information regarding products, services, and account concerns
Resolve customer issues in a timely and efficient manner
Maintain quality customer interactions while meeting performance metrics
Document customer concerns and transactions accurately
Follow company policies, procedures, and compliance standards
Qualifications:
At least High School graduate old curriculum and Senior High School Graduate
With or without BPO experience are welcome to apply
Excellent English communication skills
Strong problem-solving
Willing to work onsite and on a shifting schedule
Basic computer navigation skills required
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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