Customer Service Representative – Insurance Brokerage SME
Gratitude IncCustomer Service Representative – Insurance Brokerage SME
Job Description
Key Skills
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LOCATION: Taguig City
EMPLOYMENT TYPE: Full-Time
HEADCOUNT: 15 Openings
START DATE: June 16
SALARY: Up to ₱40,000
Job Summary
We are seeking experienced Customer Service Representatives with an Insurance background to join our Insurance Brokerage account as Subject Matter Experts (SMEs). The successful candidate will provide advanced support, handle complex customer concerns, and serve as a resource for insurance-related processes and best practices.
Key Responsibilities
- Handle complex customer inquiries and escalations.
- Provide expert support on insurance policies, billing, premiums, and servicing.
- Assist team members with process clarification and issue resolution.
- Ensure compliance with insurance regulations and company standards.
- Review customer cases for accuracy and quality.
- Support continuous improvement initiatives and knowledge sharing.
- Deliver exceptional customer experience while meeting performance targets.
Minimum Qualifications
- College Graduate with at least 12 months BPO experience; OR
- Completed at least 2 years of college with at least 18 months BPO experience.
Required Experience
Candidates must have experience in one or more of the following:
- Insurance Brokerage
- Non-Life Insurance
- Property & Casualty Insurance
- Policy Servicing
- Billing Management
- Premium Processing
- Insurance Customer Support
Preferred Skills
- Strong insurance industry knowledge.
- Excellent communication and stakeholder management skills.
- Ability to handle escalations and complex customer concerns.
- Strong analytical and problem-solving abilities.
- Experience mentoring or supporting team members is an advantage.
Ideal Candidate
- Insurance-focused professional with strong customer service expertise.
- Detail-oriented and highly organized.
- Comfortable serving as a subject matter resource for insurance-related processes.
- Capable of working independently in a fast-paced environment.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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